Damex App

Getting Started

It’s really easy! Download Damex on the App Store or Google Play Store, then sign-up in just a few minutes.

To open a Damex account you need to be at least 18 years old and a UK resident. You also need an iOS or Android phone along with a valid means of ID. We accept your:

– Passport
– Full driving licence
– Residency permit
– National identity card

Yes, you currently need to be a UK resident to open a Damex account. We will soon launch in other countries as well!

Your credit history won’t stop you from opening a Damex account. We believe in creating an account that is truly built for everyone.

We accept different types of photo IDs including:

– Passport
– Full driving licence
– Residency permit
– National Identity card

You will need one of these to open a Damex account.

There can be several reasons why we’d need additional documents, here are some examples: 

KYC – Know Your Customer
We need to confirm that you are who you say you are.In the banking world, this is called Know Your Customer (or KYC for short). Normally this will happen automatically as part of the account opening process, but at times this might not be possible and we’ll need to review manually. The most common reasons for this are if you’ve recently changed your address or are not on the electoral roll, but there can be other factors. 

AML – Anti Money Laundering
We need to make sure that there is no money laundering on Damex. If you reach a certain threshold when depositing, or exchanging funds, we may need to ask for additional information. 

Change in Circumstance
Any changes to your circumstances such as changing your name or address can mean that we’d need additional documentation to confirm this.

Quality Assurance
At times we randomly choose accounts to undergo further verification. We do this to ensure our checks are working and to protect our clients.Please don’t be worried about this, it’s standard practice and one which all responsible financial firms carry out.

You can use your Damex Card everywhere, as long as you have sufficient balance, there will be no problem. Please note that there are fees imposed on ATM withdrawals above a certain amount per month.

Account Support

In the app, go to Settings>Change my phone number and add your new one.

In order to change the email associated with your account, please send an email to [email protected] with the following:

1. A selfie holding the same proof of identity that you used in your photo verification process along with a written note with today’s date and DAMEX written on it, and
2. Provide your old email and the new one

Send us an email at [email protected] and our client support team would be happy to help.

Send us an email to [email protected] and our client support team would be happy to help get this across to you.You can also find details of all your transactions in the Damex App under Activity.

We’re sorry to hear that you’re thinking of closing your account. Send us an email at [email protected] and a member of our client support team will help.We may ask why you’re closing your account but don’t worry, we don’t have a heavy-handed client retention department. We would like to understand how we can improve going forward.
We’d love to have you back. Send us an email to [email protected] and we’ll get started on the account reopening process. For your security, we’ll need you to verify who you are again.

Client Support

We love to hear your thoughts on our products and services. Send us an email to [email protected] and we’ll be sure to listen!

Damex will always hold and use your data securely, responsibly, and transparently under our Privacy Policy.

We’re sorry that you find yourself here, looking to make a complaint but we are pleased that we have an opportunity to make things right. The best way to contact us is via email. Our dedicated complaints email is [email protected].

Once we’ve received your complaint, we’ll acknowledge this by email. We’ll then investigate all the details of your complaint and issue our response within a couple of days, but this can take up to 15 business days.

App Help

There are a few things you can try first if you’re having problems with the app: ‍IOS Device – Download the latest version of the app (Open App Store, search for Damex, select Update if it appears if it says Open then you’re already up to date) – Close the app completely and swipe it away from the background – Log out of Damex, then log back in again (Select your profile in the top left, you’ll see the option to Log out) Android Device – Download the latest version of the app (Open Play store, select Menu, select My apps & games if Damex appears in the list then select Update, if it’s not there then you’re already up to date) – Close the app completely and swipe it away from the background – Clear the App cache (Hold down the Damex icon, select App Info, select Storage, select Clear Cache) – Log out of Damex, then log back in again (Select your profile in the top left, you’ll see the option to Log out) Still having issues? If you’re still experiencing issues, please send us an email to [email protected] with the following information: – Phone make and model – OS Version – Description of the problem – Screenshots and screen recordings would be super helpful
If you’re having trouble receiving emails from Damex, please try the following steps: – Wait a few minutes. Our emails should come through pretty quickly however there can be times when there is a slight delay – Check your junk and spam folders. If you do find the email from us within these folders remember to mark it as safe, move it to your inbox, or mark it as not junk – If you’re using a Microsoft email address, and you still can’t find the email following the steps above, then you may need to whitelist emails from “mail.damex.io” and “damex.io” (those are our email domains).If you’ve had no luck with the steps above, send us an email at [email protected] and we’ll take a further look for you

If you already have an account with Damex and you’ve tried logging into your app but have been asked to verify your phone number, you may have accidentally entered an alternative email address.

To fix this, simply go back and enter the email address you originally signed up with.

If you can’t remember what email this is, you can search in your inbox for your original signup email from us.

Select the Forgot Access code link which you’ll find when opening the app.

A member of the client support team will be notified and will give you a hand resetting your access code.

Log in to the app, then select your profile in the top left. You’ll see the option to Log out.

 
Having trouble starting Damex on your device? If the app has exited and brought you to this page, you may have inadvertently triggered our in-app security protections. These are designed to safeguard access to your Damex account from unauthorised actors. Device security is important to us, as it ensures that we can trust that it is you who is trying to access our service and your money. – We do not allow access from devices that have been rooted, use a custom bootloader or any other method that has removed the security sandbox on a device – We also disallow using the app with unrecognised third-party soft keyboards active on your device. To protect your account security, we only permit a handful of validated third-party keyboards from reputable sources Currently supported soft keyboards on Android: – Your device’s default keyboard (e.g. Samsung Keyboard) – Microsoft SwiftKey – Google Gboard If your device has been rooted, you must restore your original operating system before you can use Damex.If you have a third-party keyboard installed, go to Keyboard settings in system preferences, and toggle off this keyboard or change to the default keyboard.Please contact [email protected] if you have any queries.

Security

Yes. damex.io and the Damex Group is regulated and registered in a number of different jurisdictions for different products and services. Damex.io is registered as a partner of an authorised EMI distributor under Modulr Finance, registered with the Dutch National Bank in the Netherlands, by the FCA in the UK and the GFSC in Gibraltar, which allows Damex to issue IBANs and sort codes to clients within the Damex ecosystem in the UK and EU. Damex.io UAB is also registered in Lithuania with the FCIS to offer virtual currency exchange and custody services. damex.io was among the first DLT providers authorised by the GFSC to provide broker/dealer and custody services.

Visit our website www.damex.io, scroll down and you will see the option Terms and Conditions. Or visit this link → Terms & Conditions.

Visit our website www.damex.io, scroll down and you will see the option Privacy policy. Or visit this link →  Privacy Policy  

No. We are a payment platform, you can use it as a bank, for trade with cryptos or to swap cryptocurrencies.

Log in to the app, then select your profile on the top left.You’ll see the option Settings. Go to the tab Security and activate the 2-step verification.

 

Cards

The exchange rate will be automatically quoted, either leaving you the choice on the device to exchange or Damex to convert the foreign currency into your local currency.

Firstly, congratulations on getting your Damex card! To activate it you will need to enter the last 3 digits of the card in the app. Once this is done, enter the PIN you choose at an ATM or petrol station, this will automatically sync the PIN stored on the chip of the card with the chosen PIN. If you still have questions, please contact us at [email protected].

You can use your Damex Card everywhere, as long as you have sufficient balance, there will be no problem. Please note that there are fees imposed on ATM withdrawals above a certain amount per month.

We recommend you report your suspicions to us immediately by contacting [email protected]  who will then walk you through the next steps,and activate the in-app – freeze your card – safety feature on your card to stop any online payments.

You will be able to use your Damex card abroad as long as you have sufficient funds in your main account. This applies to customers with multiple accounts and/or currencies. 

 

Payments

Well, this should be easy, just make a standard transfer to your Damex account. **For Gibraltar clients there may be some issues sending funds from Revolut. To fix the problem, set your country of residence in Revolut to the UK (as it appears on Damex).

You can make payments to your Damex account through your external bank app but not from within the Damex app. We are working on making this possible in the future.

Firstly you will need to activate a Two-Factor-Authentication in your account. To do this, click your profile in the top left corner, go to Security and turn on both options on the 2FA Settings (Sign In and Funding). You will be prompted to use the Google Authenticator app to verify your account. Once verified, you can send funds to Damex Friends or external accounts.

Yes, however only to another Damex user (Damex Friends). Once you add another user as your Damex friend, the option to send funds will become available (click Send, next to the user’s name and follow the steps). 

You can also send money to external accounts (this will not come with zero fees) by going to Accounts > select the currency you would like to send > Pay > Bank Transfer > Add Beneficiary. You will then enter the person’s bank details.

Yes, on the Home page, go to Accounts>select the crypto you would like to send>Pay>External Wallets>Add external wallet. You will have the option to scan a QR code or enter the address manually. These details will be saved for future payments.